{"id":13,"date":"2024-08-01T19:48:24","date_gmt":"2024-08-01T15:48:24","guid":{"rendered":"https:\/\/pearly-face.com\/?page_id=13"},"modified":"2024-08-01T20:00:21","modified_gmt":"2024-08-01T16:00:21","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/pearly-face.com\/en\/refund_returns\/","title":{"rendered":"\u0627\u0644\u0625\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0625\u0633\u062a\u0628\u062f\u0627\u0644"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-3c77e12b e-flex e-con-boxed e-con e-parent\" data-id=\"3c77e12b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e988b43 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"7e988b43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p><strong>Effective Date: 1\/8\/2024<\/strong><\/p>\n<p>Welcome to Pearly-Face.com! We are committed to ensuring your satisfaction with our beauty products. If you are not entirely satisfied with your purchase, we&#8217;re here to help.<\/p>\n<h4>1. <strong>Returns<\/strong><\/h4>\n<p><strong>Eligibility:<\/strong><\/p>\n<ul>\n<li>To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.<\/li>\n<li>Returns must be initiated within 14 days of the delivery date.<\/li>\n<\/ul>\n<p><strong>Non-Returnable Items:<\/strong><\/p>\n<ul>\n<li>The following items cannot be returned:\n<ul>\n<li>Opened or used beauty products<\/li>\n<li>Items not in their original condition<\/li>\n<li>Items missing parts or damaged for reasons not due to our error<\/li>\n<li>Gift cards<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Return Process:<\/strong><\/p>\n<ul>\n<li>To initiate a return, please contact our customer service at <a rel=\"noreferrer\">support@pearly-face.com<\/a> with your order number and reason for the return.<\/li>\n<li>Once your return is approved, you will receive instructions on where to send your return.<\/li>\n<li>You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.<\/li>\n<\/ul>\n<p><strong>Inspection and Approval:<\/strong><\/p>\n<ul>\n<li>Upon receiving your returned item, we will inspect it to ensure it meets our return criteria.<\/li>\n<li>If the return is approved, we will process your refund or exchange as per your request.<\/li>\n<\/ul>\n<h4>2. <strong>Refunds<\/strong><\/h4>\n<p><strong>Eligibility:<\/strong><\/p>\n<ul>\n<li>Refunds are available for eligible items that are returned within 14 days of delivery in their original condition.<\/li>\n<\/ul>\n<p><strong>Refund Process:<\/strong><\/p>\n<ul>\n<li>Once your return is received and inspected, we will notify you of the approval or rejection of your refund.<\/li>\n<li>If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days, depending on your card issuer&#8217;s policies.<\/li>\n<\/ul>\n<p><strong>Late or Missing Refunds:<\/strong><\/p>\n<ul>\n<li>If you haven\u2019t received a refund within the expected timeframe, first check your bank account again.<\/li>\n<li>Then contact your credit card company, as it may take some time before your refund is officially posted.<\/li>\n<li>Next, contact your bank. There is often some processing time before a refund is posted.<\/li>\n<li>If you\u2019ve done all of this and still have not received your refund, please contact us at <a rel=\"noreferrer\">support@pearly-face.com<\/a>.<\/li>\n<\/ul>\n<h4>3. <strong>Exchanges<\/strong><\/h4>\n<p><strong>Eligibility:<\/strong><\/p>\n<ul>\n<li>We only replace items if they are defective or damaged.<\/li>\n<li>If you need to exchange it for the same item, please email us at <a rel=\"noreferrer\">support@pearly-face.com<\/a> with details of the defect or damage.<\/li>\n<\/ul>\n<h4>4. <strong>Gifts<\/strong><\/h4>\n<ul>\n<li>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/li>\n<li>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.<\/li>\n<\/ul>\n<h4>5. <strong>Shipping Returns<\/strong><\/h4>\n<ul>\n<li>To return your product, please mail it to the address provided by our customer service team.<\/li>\n<li>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.<\/li>\n<\/ul>\n<h4>6. <strong>Contact Us<\/strong><\/h4>\n<p>If you have any questions about our Refund and Return Policy, please contact us:<\/p>\n<ul>\n<li>Email: <a rel=\"noreferrer\">support@pearly-face.com<\/a><\/li>\n<li>Phone: +968 2077129807<\/li>\n<li>Address: Muscat, Oman<\/li>\n<\/ul>\n<p>Thank you for shopping with Pearly-Face.com!<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c3ed79 text-right color-scheme-inherit elementor-widget elementor-widget-text-editor\" data-id=\"8c3ed79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-8c3ed79{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Effective Date: 1\/8\/2024 Welcome to Pearly-Face.com! We are committed to ensuring your satisfaction with our beauty products. If you are<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pearly-face.com\/en\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pearly-face.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pearly-face.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pearly-face.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pearly-face.com\/en\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":8,"href":"https:\/\/pearly-face.com\/en\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":16226,"href":"https:\/\/pearly-face.com\/en\/wp-json\/wp\/v2\/pages\/13\/revisions\/16226"}],"wp:attachment":[{"href":"https:\/\/pearly-face.com\/en\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}